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1 service pack
"A tested, cumulative set of all hotfixes, security updates, critical updates and updates, as well as additional fixes for problems found internally since the release of the product. Service packs may also contain a limited number of customer requested design changes or features, and contain all fixes since the previous service pack or RTM." -
2 provisioning packet
An XML packet that is downloaded by the computer enabled by FlexGo technology from the Provisioning Server over the Internet. Provisioning packets contain configuration information such as an end date or number of hours of computer usage time.